Last updated: October 24, 2026
We aim to deliver your order to you as quickly and accurately as possible. Below you will find all information about our shipping and delivery policy.
1. Processing time (dispatch)
Orders are processed within 1 to 3 business days. As soon as your order has been shipped, you will receive a tracking code by email.
2. Delivery time
After processing, the average shipping time is 6 to 9 business days, depending on your location. Please note that delivery may be delayed during busy periods, holidays or due to customs procedures.
3. Shipping method and origin
To reduce waste and save CO₂ emissions, we ship directly from our supplier in China. As a result, customs fees may apply depending on the country of delivery. Our shipping partners are: Canada Post.
4. Shipping costs
Shipping is free on all orders across Canada, with no minimum spend.
5. Tracking — customer responsibility
- The customer is responsible for keeping an eye on the tracking code via our website and the link provided by email.
- The customer checks whether the package is delivered to their home or to a pickup point, and collects it there if necessary.
- Is delivery taking longer than expected, or is something wrong? Always send an email to support@helenandpaige.com first, instead of opening a chargeback or refund directly.
6. Responsibility during shipping
- If the tracking information shows that the package has been delivered, responsibility lies with the customer.
- Check your address carefully; errors must be reported within 24 hours of ordering via support@helenandpaige.com.