Last updated: October 24, 2026
These terms and conditions apply to all purchases made through the website of Helen & Paige Toronto, located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, reachable via support@helenandpaige.com.
1. Applicability
By placing an order, you agree to these terms and conditions, our return policy, shipping policy, payment policy, privacy policy and cookie policy.
2. Product information
We do our utmost to describe products correctly and to provide up-to-date information. Colours may vary slightly per screen. Typing or pricing errors and inaccuracies may occur; no rights can be derived from these.
3. Ordering and payment
Orders are only processed after receipt of full payment. The available payment methods (Amex, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Visa) may vary per country. Customers must check for themselves which payment methods are available for their location.
4. Processing and delivery
- Processing time (dispatch): 1 to 3 business days.
- Shipping time after processing: 6 to 9 business days, depending on location.
- Shipping takes place directly from our supplier in China; customs fees may apply.
- The stated time frames are indicative; delays due to high demand, holidays or customs procedures do not give the right to cancellation or a refund.
5. Returns and cancellations
See our separate return policy for all conditions. Cancelling after placing an order is not possible, and a refund or chargeback cannot be opened before the item has been received.
6. Liability
We are not responsible for loss or damage during shipping if the tracking shows that the package has been delivered to the address provided. Our liability is in all cases limited to a maximum of the purchase amount of the item concerned. Always check your address details carefully.
7. Intellectual property
All content on the website (texts, photos, logos, design) is the property of Helen & Paige Toronto and may not be used without prior written permission.
8. Complaints procedure
Complaints can be submitted in writing via support@helenandpaige.com. We aim to respond within 5 business days. For complaints about size or quality, always include clear photos and a description.
9. Applicable law
These terms are governed by the laws of England and Wales. Disputes will be submitted to the competent court in the district where Helen & Paige Toronto is established, unless mandatory law provides otherwise.